Process & FAQ
How We Work
From first message to final file, here is exactly how a Humanoire commission runs — and the answers to what most artists ask.
The commission
Ordering, step by step
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- Consult. Message us to talk through your track and vision — no commitment.
- Choose a package. Pick the direction closest to your sound.
- Fill the brief. Tell us about the track, scope, and creative direction in your portal.
- Pay securely. A fixed price per package via PayPal. Your order is reserved as Awaiting payment until then.
- We produce. Your order moves to In production.
- Review the draft. When a draft is ready you'll be notified. Approve it, or request a revision with notes.
- Download. On approval we post the final file — download it straight from your portal.
Answers
Frequently Asked
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What do you need from me?
- Your audio (a link to the track — Google Drive, Dropbox, or private SoundCloud).
- Any extras: lyrics, logo, images, and text related to the song.
- A sense of the mood, references, and anything to avoid.
How long does it take?
- It depends on the package and queue. We agree a timeline from your brief's deadline before production starts.
How do I pay?
- Securely through PayPal at a fixed package price. No hidden fees.
How is the final delivered?
- As a private download link in your portal once you approve the final cut.
The fine print
Revisions & Refunds
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Revisions
- Each package includes a set number of free revision rounds (shown on the package).
- Request a revision from the draft in your portal with clear notes; we'll post an updated draft.
- Revisions beyond the included rounds, or changes to the agreed concept, may incur an additional fee quoted up front.
Refunds
- Before production begins, an order can be cancelled for a full refund.
- Once production has started, the deposit covering work completed is non-refundable.
- If we cannot deliver what was agreed, we'll make it right or refund the unworked balance.